Privacy Policy

Acurisk Ltd customer privacy notice and document retention policy. Note: we never sell your data. This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post: TS Partners (Accountants), 9 High Street, wellington, Somerset, TA21 8QT, United Kingdom

Email: contact@acurisk.co.uk

What information we collect, use, and why:

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Addresses

· Purchase or account history

· Payment details (including card or bank information for transfers and direct debits)

· Health and safety information

· Account information

· Website user information (including user journeys and cookie tracking)

· Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Purchase history

· Account information, including registration details

· Information used for security purposes

· Marketing preferences

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

· Names and contact information

· Customer or client accounts and records

· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

· Financial transaction information

· Information relating to health and safety

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Identification documents

· Financial transaction information

· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

· Health and safety information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

· Consent

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· Contract

· Legal obligation

Where we get personal information from

· People directly

· Insurance companies

· Legal and judicial sector organisations

· Publicly available sources

· Previous employers

Who we share information with

Data processors

Apple Distribution International Ltd. Hollyhill Industrial Estate, Hollyhill, Cork, Ireland. 

This data processor does the following activities for us: Cloud storage of emails and office 365 documents

Others we share personal information with

· Insurance companies

· Organisations we need to share information with for safeguarding reasons

· Professional or legal advisors

· Financial or fraud investigation authorities

· Relevant regulatory authorities

· External auditors or inspectors

· Warranty and guarantee providers

· Professional consultants

· Organisations we’re legally obliged to share personal information with

· Emergency services (where necessary)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Document retention policy:

We retain documents only for as long as is required. A review is conducted every six years and documents no longer required will be destroyed or anonymized. 

Register of data protection fee payers - Entry details

https://ico.org.uk/ESDWebPages/Entry/ZB829917

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO: The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Website: https://www.ico.org.uk/make-a-complaint

Last updated: 3 Jan 2025